A COMPREHENSIVE, TRUE IT PARTNERSHIP
Total Network Peace of Mind
Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.
Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal MIS department for a fraction
of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.
When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our
comprehensive approach means we are your IT department. By optimizing your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you
to focus on running your business, not your network. Security, networking, data protection and user support - we handle it all for a single, predictable price.
Program Advantages
Increased productivity:
Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution
Reduced Business Impact from IT Failures:
Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner
Reduced Network Downtime Through Proactive Maintenance:
Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter
Do these issues plague your business?
No Technology Plan?
Does your organization lack a strategy for how technology can best serve it into the future?
IT Budget Crunch?
Under pressure to reduce IT costs, increase value or maximize profitability?
Management Struggles?
Need to find a more efficient way to manage your company’s technology?
Unlimited Remote and Onsite Support
Ensures the utmost in business stability and reliability - your single monthly price covers all network, server and workstation support.
Schedule Preventative Maintenance
Ensures that your servers, PCs and other vital network devices function optimally, improving reliability and security.
Monthly Network Health Review
Dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.
Security And Backup Management
Uses industry best practices to keep your environment secure, protected and available.
24x7 Advanced Performance Monitorin
Ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
Real Time Optimization
Keeps your infrastructure optimized through our NOC enterprise-class technology—critical issues are identified, reported, and resolved in real time.
Fully Managed IT Program Elements
Managed Server:
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24x7 Advanced Performance Monitoring
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Server Configuration Management
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Microsoft and 3rd Party Patch Management
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Real Time Server Optimization
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Scheduled Preventative Maintenance
Managed Workstation
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24x7 Advanced Performance Monitoring
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Workstation Configuration Management
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Microsoft and 3rd Party Patch Management
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Real time Workstation Optimization
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Scheduled Preventative Maintenance
Managed Network
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Firewall Management & Maintenance
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Router/Switch Performance Monitoring
Managed Backup
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Backup Deployment and Configuration
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Backup Performance Monitoring
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Backup Software Updates
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Scheduled Backup Jobs
Managed Support
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Monthly Network Health Review
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Unlimited Network, End-user and Network Support
Managed Security
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Review Detections and Alerts daily
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Security Experts can take response action from within the platform, no matter what security technology you use
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Monitor organization accounts for breaches on the open, deep and dark web
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Assist with automated compliance reporting (e.g., PCI DSS, NIST and HIPAA)
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Provide situational reporting on cybersecurity posture, incidents and trends in adverse behavior
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Privilege analysis of every account, system and group, users can know exactly who can access their most sensitive data
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Internal and external vulnerability scans with reports for a clear view of your network (e.g., outdated software, weak passwords, dangerous open ports, etc.)
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Analysis recommendations for confirmed incidents, including use of timely and appropriate countermeasures
Service Offering | Flexible | Robust | Comprehensive |
|---|---|---|---|
Managed Network | Optional | Optional | ✓ |
Managed Antivirus | Optional | ✓ | ✓ |
Managed Patch | Optional | ✓ | ✓ |
Managed Mobile | Optional | Optional | ✓ |
Managed Audit Asset tracking | Optional | Optional | ✓ |
Managed EDR | Optional | Optional | ✓ |
VCIO | Optional | Optional | ✓ |
Quarterly Business Review | Optional | Optional | ✓ |
Managed 365 Admin | Optional | ✓ | ✓ |
Remote & Onsite Support | Billed Separate | Billed Separate with 33.33% discount | Unlimited |
Cloud cost optimizer - 2 Hour investigate and report | Optional | Optional | Optional |
Managed Server Backup | Optional | Optional | Optional |
Managed Workstation Backup | Optional | Optional | Optional |
Managed M365 Backup | Optional | Optional | Optional |
10/10 Block rate | Optional | Optional | N/A |
20/20 Block rate | Optional | Optional | N/A |
30/30 Block rate | Optional | Optional | N/A |